RETURN POLICY FOR NEW AND UNUSED PRODUCT:
Under No Circumstances Should Product Be Returned To the Manufacturer/Supplier Without Contacting Nautical Decor & Gifts first at email@example.com
Product returns require a pre-approved authorization from Nautical Decor and Gifts for any requested return of new and unused merchandise within ten days of receipt. After ten days our suppliers may not consider a return. Send email to firstname.lastname@example.org with order number, product name, the reason for return, and do you want a replacement product.
Note: No returns are accepted for customized, personalized, special orders including furniture, dinnerware, bedding, large mirrors, jewelry, items made with seashells or on-sale products. In addition, no returns or refunds are accepted for products that have been shipped outside the United States.
Merchandise must be in its original packaging, with all packing fillers, packing slips and packaging tightly sealed. Our products ship from different suppliers throughout the country therefore each return is handled differently by each supplier.
Returned product is assessed a 25% re-stocking charge which is the charge our suppliers and manufacturers charge us. Customer is responsible for return shipping charges.
We will reply via email to where you will ship the returned product. Once product is received, inspected and approved you receive credit less re-stocking charge. The returns process should be completed within 10 days.